

Last Updated: 13 May 2025
1. Shipping Destinations
We ship to Malaysia & Singapore & Hong Kong from Malaysia. Other regions may be available upon request.
2. Processing Time
Orders are processed within 1-3 business days (excluding weekends/public holidays).
Delays may occur due to high demand or unforeseen circumstances (e.g., customs inspections).
3. Shipping Methods & Costs
Destination | Carrier | Estimated Delivery Time | Cost (MYR) |
---|---|---|---|
Singapore | Ninjavan | 2-3 business days | [XX] |
Hong Kong | FedEx/EMS | 5-10 business days | [XX] |
Free shipping may apply for orders above [XX] MYR.
4. Delivery Delays & Risks
We are not liable for delays caused by:
Customs clearance issues.
Incorrect/incomplete shipping addresses.
Natural disasters, strikes, or pandemics.
Customers must track packages using provided tracking numbers.
5. Lost/Damaged Packages
Claims must be submitted within 7 days of delivery date.
We will assist in investigations but do not guarantee refunds/replacements if:
The carrier confirms successful delivery.
No damage was reported upon delivery signing.
6. Returns & Refunds
No returns/refunds for shipping errors (e.g., wrong address input by customer).
Refunds (if approved) exclude original shipping costs.
7. Customs & Import Taxes
Buyers are responsible for all customs fees/taxes in Singapore/Hong Kong.
We declare accurate product values but cannot control local charges.
8. Contact Us
For shipping issues, email [email protected] within 48 hours of delivery.
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