Effective Date: 29 April 2025

Welcome to Zorpoh.com. Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. We follow all applicable laws in Malaysia and Singapore to keep your information safe.

1. What Information We Collect

We collect the following information when you use our website:

a. Personal Information

  • Your name
  • Email address
  • Phone number
  • Shipping/billing address
  • Payment details (we do not store your full credit card number; it’s handled securely by our payment gateway)

b. Automatically Collected Information

When you visit our website, we may collect:

  • Your IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on our site

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Respond to your inquiries or customer service requests
  • Send you order updates and promotions (only if you opt-in)
  • Improve our website and user experience
  • Comply with legal requirements

3. Sharing Your Information

We do not sell or rent your personal data to anyone.

We may share your data with:

  • Payment processors (e.g., Stripe, FPX, PayPal)
  • Shipping partners (e.g., J&T, NinjaVan, PosLaju)
  • IT service providers helping us operate the website
  • Authorities if required by law (e.g., for fraud prevention or legal investigations)

4. Cookies and Tracking

We use cookies and similar tools to:

  • Help our site work properly
  • Remember your preferences
  • Improve website performance and content
    You can disable cookies in your browser settings if you prefer.

5. Data Storage and Protection

Your information is stored securely, and we take reasonable steps to protect it from loss, misuse, or unauthorized access. We use SSL encryption and follow industry-standard security practices.

6. Your Rights

If you are from Malaysia or Singapore, you have the right to:

  • Access your personal data
  • Correct or update your data
  • Request deletion of your data
  • Withdraw your consent (if applicable)

To do so, please email us at: [email protected]

7. Third-Party Links

Our website may contain links to third-party websites (e.g., payment portals). We are not responsible for their privacy practices. Please read their privacy policies separately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here and update the “Effective Date” at the top. We encourage you to review it regularly.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Zorpoh.com
Email: [email protected]