Digi Direct Top Up RM10

Last Updated: 13 May 2025

1. Shipping Destinations

We ship to Malaysia & Singapore & Hong Kong from Malaysia. Other regions may be available upon request.

2. Processing Time

• Orders are processed within 1-3 business days (excluding weekends/public holidays).

• Delays may occur due to high demand or unforeseen circumstances (e.g., customs inspections).

3. Shipping Methods & Costs

• Free shipping may apply for orders above [XX] MYR.

4. Delivery Delays & Risks

• We are not liable for delays caused by:

  • Customs clearance issues.

  • Incorrect/incomplete shipping addresses.

  • Natural disasters, strikes, or pandemics.

• Customers must track packages using provided tracking numbers.

5. Lost/Damaged Packages

• Claims must be submitted within 7 days of delivery date.

• We will assist in investigations but do not guarantee refunds/replacements if:

  • The carrier confirms successful delivery.

  • No damage was reported upon delivery signing.

6. Returns & Refunds

• No returns/refunds for shipping errors (e.g., wrong address input by customer).

• Refunds (if approved) exclude original shipping costs.

7. Customs & Import Taxes

• Buyers are responsible for all customs fees/taxes in Singapore/Hong Kong.

• We declare accurate product values but cannot control local charges.

8. Contact Us

For shipping issues, email [email protected] within 48 hours of delivery.